email - I want to trigger mail when the bot says that it has no answer

Question

I want to trigger mail when the bot says that it has no answer.

I'm using MS bot framework SDk4, and using LUIS and QnA maker also, when the bot reached the to a point where it says that it has no answer , we want a mail to be triggered or add a new item in the sharepoint

Answer 1

If you want to add a no answer to a SharePoint List, I managed to get it working using the csom-node package and Bot Framework v4 / NodeJS. Granted, it's not the most elegant solution, but it works.

Bot.JS

const csomapi = require('../node_modules/csom-node');
settings = require('../settings').settings;

// Set CSOM settings
csomapi.setLoaderOptions({url: settings.siteurl});

Bit further down the page...

// If no answers were returned from QnA Maker, reply with help.
            } else {
                await context.sendActivity("Er sorry, I don't seem to have an answer.");
                console.log(context.activity.text);
                var response = context.activity.text;
                var authCtx = new AuthenticationContext(settings.siteurl);
                authCtx.acquireTokenForApp(settings.clientId, settings.clientSecret, function (err, data) {

                    var ctx = new SP.ClientContext("/sites/yoursite");  //set root web
                    authCtx.setAuthenticationCookie(ctx);  //authenticate
                        var web = ctx.get_web();
                        var list = web.get_lists().getByTitle('YourList');
                        var creationInfo = new SP.ListItemCreationInformation();
                        var listItem = list.addItem(creationInfo);
                        listItem.set_item('Title', response);
                        listItem.update();
                        ctx.load(listItem);
                        ctx.executeQueryAsync();
                });
            }