bash - Azure VM Linux Ubuntu backup agent - Deployment failed

Question

We have two Ubuntu (14.04) Linux server VMs on Azure hosting. Currently trying to setup the backup service within Azure for these machines. I have followed this guide and have the agent up and running. When running "waagent -version" in bash output shows:

WALinuxAgent-2.2.5 running on ubuntu 14.04
Python: 2.7.6
Goal state agent: 2.2.5

When then attempting to enable the backup service in Azure I get the error, deployment failed, here is a snippet of the error:

{
  "status": "Failed",
  "error": {
    "code": "ResourceDeploymentFailure",
    "message": "The resource operation completed with terminal provisioning state 'Failed'.",
    "details": [
      {
        "code": "UserErrorGuestAgentStatusUnavailable",
        "message": "Unable to perform the operation as the VM Agent is not responsive."

Unsure why the Agent is "not responsive" as it is installed and running.

What am I missing?

We have rebooted and restarted the server/services. Tried different backup job creations. Servers do have a load balancing set between them, but have tried disabling this to no effect.

Any help would be greatly appreciated.

Thanks.

Answer 1

Microsoft support advised me to run these commands using the Azure powershell cmdlets:

Add-Azureaccount
$vm = Get-AzureVM –ServiceName <cloud service name> –Name <VM name>
$vm.VM.ProvisionGuestAgent = $true
Update-AzureVM –Name <VM name> –VM $vm.VM –ServiceName <cloud service name>

This did the trick! Have now been able to successfully backup the VM. This was with the walinuxagent installed from apt-get, nothing else was required in order for the service to run.