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actions on google - Hooking into the actions_intent_NO_INPUT in DialogFlow

I'm trying to customise the way in which Google Home handles no user input - ie. if the user just says nothing and doesn't respond, I want to handle that in my fulfilment, but currently, no matter what combination of things I try, Google Home will always say "Sorry, I didn't hear that", and then after two attempts, will exit. My fulfilment is returning a response after she's said "Sorry".. but i want to use a more graceful message than the default.

I just cannot figure out how to override that message, and get my fulfilment to respond, rather than the seemingly inbuilt response.

I'm assuming the correct action is "actions_intent_NO_INPUT", but it doesn't seem to work.

Has anyone managed to do this, or is it an inbuilt security mechanism?

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